IPTV Support

Successful installations and up-and-running systems leading to satisfied end-customers are most important to us - Teracue offers outstanding support and assistance to our partners and resellers: Your success is our success.

• You can reach our support team under This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Emails regarding support are normally answered within 24 hours.
• If you have urgent inquiries please call the Teracue reception: +49 (0)8134 555 10, and ask for 'IPTV Support'.
• Support is offered during Teracue's office hours, Mo-Fr 9:00-18:00 (GMT+1)

Teracue's reserves the right to charge for its support. If intense partner or end-customer support becomes necessary, Teracue will inform the party beforehand and provide quotation for any such work prior to costs being incurred and charged.

To access the IPTV and Video-Networking support area on our FTP server, please follow the link below and login.

Teracue IPTV Support   ftp://ftpserver.teracue.com

If you require the login information, please use the contact form and state that you require access to the 'IPTV Support' area so we can send you the login data.